FAQ
Q: Where can I buy a KHS Bicycle? A: You can purchase a KHS bicycle from any authorized KHS bicycle dealer. Please check the Canadian Dealers page for a dealer in your area. If you do not see a dealer listed in your area, please ask your local bicycle dealer to contact KHS.
Q: Can I buy a KHS bicycle direct from the factory? A: No. KHS only sells bicycles through authorized KHS bicycle dealers. Many dealers, however, advertise on the web.
Q: What is the KHS warranty policy? A: The KHS does not warranty frames, forks or parts damaged from use, misuse, crashing, racing, jumping, stunt riding, improper maintenance, neglect etc. For more information, please read KHS Warranty Policy If you're a consumer and have a warranty question, take your bicycle and sales receipt to your authorized KHS bicycle dealer for evaluation. If you're a KHS Bicycle Dealer and have a bicycle warranty question, please complete our
on-line bicycle warranty form If you're a KHS Parts Dealer and have an issue with a Parts Order (missing, damage or incorrect merchandise), please complete our
on-line-line parts order descrepancy form
Q: I lost my /never received an owners manual. Can I get one on-line?
A: Yes, we have a PDF version of the KHS Owners Manual now available on-line.
Go to www.khsbicycles.com
Q: I have an older KHS bicycle and would like more information about it. Where can I spend endless hours researching history about my great KHS bicycle?A: We're glad you asked. BikePedia is a great on-line resource for information about KHS and other bicycles. BikePedia has information on KHS bicycles from 1993 to present.
Q: I want to purchase a bicycle on eBay, but I would like to know more about it. What can I do?A: E-mail the seller. The seller, not KHS, has intimate knowledge of the bicycle he is selling. We may have made the bicycle originally, but we don't know the size, condition, mileage, year it was purchased, if it was ridden off a cliff, if it was in Hurricane Katrina, if it's stolen, if it was once ridden by Paris Hilton, etc. Please do not call, we cannot help.Compare the bicycle you're looking at with a similar bicycle for comparison. One point to mention, proper fit is crucial. As with shoes--if they don't fit--you'll never wear them.
Q: Where are the serial numbers, and what do they mean. When was my bike made? A: Most recent KHS bicycles have the serial numbers stamped on the underside of the bottom bracket shell. This is located on the frame, near the crank area. Bike manufacturers do not have the ability to cross reference a serial number to a specific bike shop or consumer who purchased the bicycle. You may want to record these numbers and save them for future reference. Click here for additional information about serial numbers.
Q: How do I set-up or adjust my suspension bicycle? Can I contact the shock manufacturer directly? A: KHS recommends checking with the suspension manufacturer for the best and latest set-up and maintenance information. For Fox Racing Shox suspension http://www.foxracingshox.com/For Manitou suspension http://www.answerproducts.com/For Rock Shox suspension http://www.sram.com/
Q: How are riders selected for the KHS R.A.C.E.R. Team? A: If you would like to be considered for selection on the KHS R.A.C.E.R. team, mail or e-mail your racing/competition resume, action photo and a cover letter explaining why you would be a good representative for KHS. Q: How can I fold my “Folding” bicycle?A: Folding bicycles are relatively simple to fold, Go to www.khsbicycles.com for PDF instructions.
Q: How can I maintain my “Soft Tail” shock?
A: Soft Tail rear shocks are relatively simple to maintain, Go to www.khsbicycles.com
Q: How do I order replacement KHS decals? A: KHS frame decals are available for sale through KHS bicycle dealers. If they don’t have the color you need, they can order these for you.
A: I need images and/or logos for my website or advertisement. Q: You may right click on any image on this site and place on your shops website or in print ad. The links to the logos are on this page. Just to the right. >>>> © 2007 KHS, Inc. - All Rights Reserved.
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